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Service regulations

1, The company has strict quality assurance and excellent qualified staff.
2, Drawing and processes are proofread and audited to ensure the accuracy of technical information.
3, Procurement of raw materials must be in strict accordance with the calibration drawings, raw materials storage must undergo inspection procedures for storage.
4, Quality of the filtration materials have undergone stringent controls. The above materials are mainly from Sinopec Company while the electrical components are from Schneider Electric and Siemens (China) which ensure that the quality of the filter and lifespan of the machine are the finest.
5, The company has sophisticated production lines and equipment which ensure that the processing quality of the product.
6, Our company has multi-functional research lab for new products to undergo experimental tests. Flow rate, precision, filtration efficiency and pressure tests are conducted for every new product. If the product does not meet the required expectations, the technical department will implement modifications until it can achieve the technical indicators. Each batch of goods will undergo strict quality inspection in order to ensure customer satisfaction. 
7, All tools are inspected on a regular basis to ensure the accuracy of the measurements.
8, The company will provide technical advice and assistance to users. We can modify and upgrade your products, source for non-standardized pieces and provide services of localization of imports which answers to your needs.
9, The company will provide spare parts and accessories permanently.
10, If the customer encounter a problem with our product, we will get back to you within 24 hours should there be a written request.
11, Guided installation and regular inspections.
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Quality Control Testing Syste​m (Flow Rate, Micron Efficiency, Pressure drop ...)
Post sales service and commitment

  • During the commissioning, we will allocate technical specialist to your company who will be responsible for the commissioning. They will ensure a 1 time success test run of 
  • the machine. The company is responsible for the on-site operator training and technicalities of the equipment. We provide long term follow up service and lifelong quality 
  • tracking service of the equipment. Should there be any errors, we will undertake efficient measure to solve your problems. We will listen to your feedbacks and provide 
  • information new trends of technological advancements and new product information on a regular basis to enhance mutual understanding. If there is a need for post failure 
  • support, our company will implement appropriate solutions for users based on the basis of our agreement. Please contact us at our company service hotline: 021-69532080


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